Here at Gadue’s, we don’t think our business can function if our customers aren’t absolutely satisfied with our work. Therefore, one of our main aims is to consistently exceed expectations. We want you to become part of our close-knit client family, and in order to do so we strive to give you your money’s worth—and more—each and every time.
We’re collaborative and transparent in our dealings with customers, and our Request Assured program is an important component of that approach. The idea is that when you make a specific request of us, we fulfill it the first time around—to your complete satisfaction, if possible.
Our Request Assured policy gives you that much more confidence when you bring us your beloved and valuable apparel. You know you’ll get your items returned just the way you want them. And you can be sure that if you’re at all unhappy with our work, we’ll try to make it right—right away.
Request Assured hinges on open channels of communication between Gadue’s and our customers. When you bring us an item, we want to hear what it means to you. We want to hear what you most hope can be done to it. If you’re so inclined, we want to suggest the course of treatment we’re thinking of using so you can have some input.
If there’s something specific you’d like done, we’ll attach that request to the order and see it through each and every step of the way. We’ll strive to make it a quick and efficient job—and to exceed your expectations at every opportunity.
The Request Assured guarantee is another way we cultivate quality relationships with our wonderful clients. It also helps us ensure our business is meeting our own sky-high standards.